F.A.Q.

• All
• Delivery
• General
• Payment
• Products

• Are the payments secure?

  The protection of information from your credit or debit card is extremely important to us. We use technology “Secure Socket Layer” (SSL) to help protect the security of your credit card data or debit when they are transmitted to us. SSL is a highly sophisticated method of scrambling data as they travel from your computer to our website servers. As an additional security feature, we do not store your credit card or debit data on our servers after the transaction is completed.

• How can I dispose of dry ice?

  We recommend that you leave it inside the cooler in a well ventilated area until complete evaporation of the product. You can then throw the shell and recycle the box and the Styrofoam cooler.

• Does dry ice is eat up?

  Although food quality, in any case it should not be ingested.

• Does dry ice is dangerous for the environment?

  No adverse effects were noted on the environment. This product is not considered a chemical product class I or class II deplete the ozone layer, it is not only regarded as marine pollutants by TDG Regulations.

• I need a specific product for my institution, do you do custom products?

  We are always willing to offer custom products for enterprises with volume. We invite you to contact us to discuss terms.

• I am a restaurant owner and I want to know how I can buy a big quantity of your products?

  Please contact us for details of supply for food service and the distibutors.

• Can I purchase a product intended for foodservice ?

  If you are a private individual, it’s possible to buy that type of products, but the minimum is one case only. We invite you to contact us for availability and prices.

• I cannot be present during the delivery, what to do?

  We advised you to be present to check the status of your order immediately. It is possible to ship orders to a neighbour or someone who can be present or at your office. Please notify us as soon as possible if a change of the address must be done.

• How soon will I receive my order?

  Times vary depending on your location, an email regarding the shipment of your order will be sent, in maximum 5 working days. One of our advisor will contact you by email or phone to inform you of deadlines.

• Is it possible to take possession of my order on the spot, instead of delivered?

  Of course, our offices are open from 8am to 12pm and from 13h to 17h, Monday to Friday. 404 route 104, Mont-St-Grégoire. You’ll also save the cost of delivery if applicable.

• My thermometer shows the red, what to do?

  You must notify us as soon as possible, we also advise you not to eat the food.

• What does the thermometer inside my box?

  The thermometer provided in each box will tell you if the temperature, inside, has exceeded standards for consumption. If the hours scale have turned grey, please don’t eat the product and call us as soon as possible. If the scale is still white, the product is totally safe.

• At what temperature should I cook chicken?

  To consume safely, the internal heat must be at least 165’F (74’C)

• What is the best methods of cooking for my articles?

  The cooking methods may vary depending on the product type, you can refer to our product pages on our site, all cooking methods are indicated.